Refund policy

You don't owe anyone a reason. If it's not for her, that's enough.

Returns & Refund Policy

We want you to feel sure about every decision — including changing your mind. Our returns are fair, clear and human.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return or exchange.

To qualify for a return, your item must be:

Unworn and unused
In the same condition received
Complete with original tags and protective seals (if included)
Returned in the original Fallen Season pouch or packaging

We reserve the right to decline a return if the item shows visible signs of wear, missing tags, or damage caused after delivery.

Items That Cannot Be Returned

We cannot accept returns on:

Earrings (for hygiene reasons)
Sale items
Personalised or engraved items
Gift cards

If you’re unsure before purchasing, email returns@fallenseason.com and we’ll help you decide.

How to Start a Return

All returns are handled by mail.

To start a return, email returns@fallenseason.com with:

Your full name
Order number
Reason for return
Whether you’d like a refund or exchange

We’ll reply with simple instructions for sending your item back.

Return Shipping Costs

Return shipping is the customer’s responsibility unless your item arrives damaged, defective, or incorrect.

We do not provide prepaid return labels.

If the issue is our fault, we’ll cover the cost of return postage or send a replacement at no charge.

Use a tracked service and keep proof of postage, as we’re not responsible for returns lost in transit.

Refunds

Refunds are issued to the original payment method within 7 working days of receiving and inspecting your return.

Refunds exclude original shipping fees unless due to a fault on our end.

If 7 working days pass after your refund is approved and you haven’t received it, contact returns@fallenseason.com.

Exchanges

We’re happy to arrange an exchange for another size, style, or product.

Exchanges depend on stock availability.

Promotions and Complimentary Items

If your order included a free item with a qualifying purchase, its value is deducted from your refund unless all qualifying items are returned together. Free items can't be returned on their own.

EU Customers

We currently deliver to UK addresses only. If we open delivery to the EU, EU customers will have the statutory 14-day cooling-off period on top of our 30-day returns. The exclusions above (earrings, sale items, personalised items, gift cards) and the return postage terms still apply.

Questions?

Questions about your return?

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