Returns & Refund Policy

You have 30 days from the date your order is delivered to request a return or exchange.

To qualify for a return, your item must be:

• Unworn and unused
  
• In the same condition received
  
• Complete with original tags and protective seals (if included)
  
• Returned in the original Fallen Season pouch or packaging
  

We reserve the right to decline a return if the item shows visible signs of wear, missing tags, or damage caused after delivery.

We cannot accept returns on:

• Earrings (for hygiene reasons)
  
• Sale items or discounted pieces marked as final sale
  
• Personalised or engraved items
  
• Gift cards (if available)

If you’re unsure before purchasing, email returns@fallenseason.com - we’ll help you decide.

All returns are handled by mail.

To start a return, email returns@fallenseason.com with:

• Your full name
  
• Order number
  
• Reason for return
  
• Whether you’d like a refund or exchange

We’ll reply with simple instructions for sending your item back.

Return shipping is the customer’s responsibility unless your item arrives damaged, defective, or incorrect.

We do not provide prepaid return labels.

If the issue is our fault, we’ll cover the cost of return postage or send a replacement at no charge.

Use a tracked service and keep proof of postage, as we’re not responsible for returns lost in transit.

Refunds are issued to the original payment method within 7 days of receiving and inspecting your return.

Refunds exclude original shipping fees unless due to a fault on our end.

If 7 days pass after your refund is approved and you haven’t received it, contact returns@fallenseason.com.

We’re happy to arrange an exchange for another size, style, or product.

Exchanges depend on stock availability.

If your order included a complimentary item (such as during a “Buy 2, Get 1” promotion), its value will be deducted from your refund unless all qualifying items are returned.

Complimentary items cannot be returned individually.

For EU customers, you’re entitled to cancel or return your order within 14 days of delivery for any reason.

Items must be unworn, unused, and in original condition with tags and packaging intact.

Questions about your return?

Contact us at returns@fallenseason.com and we’ll respond with care.