Your questions, answered.

We currently ship to UK addresses only.

£3 by Royal Mail Tracked 48 on orders of £40 or under. Free over £40. Next Day (Royal Mail Tracked 24) is £4 on any order. Order before 12pm on a working day and it leaves the same day.

Royal Mail Tracked 48 usually arrives 1–2 working days after dispatch. Next Day (Royal Mail Tracked 24) usually arrives the next working day after dispatch, occasionally two. Once your order leaves us, you'll receive tracking so you can follow it the rest of the way.

All orders go by Royal Mail with full tracking. You'll receive your tracking number as soon as your order is dispatched.

Yes. You'll get a tracking link by email when your order is dispatched. If it hasn't arrived, email hello@fallenseason.com and we'll resend it.

If your order hasn’t been dispatched yet, we may be able to update the address. Please email us as soon as possible with the correct details. Once an order has shipped, we’re unable to make changes.

We don't deliver to PO boxes or BFPO addresses at this time.

Check your tracking link first. If your order hasn't arrived within the expected time, email hello@fallenseason.com and we'll take it up with Royal Mail.

No. If you need it by a certain date, choose Next Day at checkout and order before 12pm on a working day.

You have 30 days from delivery to return a piece, as long as it is unworn and in its original packaging. Earrings, sale items, personalised items and gift cards can't be returned. If you return a piece from a buy-2-get-1 order, the refund is for what you paid; the free piece stays free.

You’ll receive a full refund for the item, excluding original shipping costs unless the item arrived damaged or incorrect.

Email returns@fallenseason.com with your order number and the reason. We'll send you the next steps. Please don't post anything back before you've heard from us.

Email returns@fallenseason.com with your order number and a photo. If the issue is our fault, we'll cover the cost of return postage or send a replacement at no charge.

No. Earrings can't be returned for hygiene reasons. Sale items, personalised items and gift cards can't be returned either. If a piece arrives faulty, we'll replace or refund it.

Yes, as long as it meets our return conditions. We’ll need the original order number or purchaser’s email to process it. Refunds will be issued to the original payment method.

Yes — for another size, style or piece, subject to stock. Email returns@fallenseason.com with your order number and we'll sort it. Same 30-day window and conditions as returns.

Yes, unless the item was damaged or incorrect, return postage is the responsibility of the customer. We always recommend using a tracked service to ensure safe delivery back to us.

Once your return reaches us and is approved, refunds are processed within 7 working days. We'll keep you updated along the way.

We’ll email you as soon as your return is processed. If you’re ever unsure, you can always reach out and we’ll update you.

Yes. Every piece is made for daily wear.

In its Fallen Season box or pouch, away from other pieces so it doesn't scratch. Somewhere dry.

Our core range is 316L stainless steel with 14k gold PVD plating, made for the shower, the sea and the rain. A few pieces are gold-plated steel or plated brass instead, and each one says so on its product page under Craftsmanship. Those are fade-resistant for daily wear, but we'd keep them out of the pool.

Our PVD pieces, yes. Gold-plated pieces are fine for daily wear but we'd take them off for the pool. Each product page says which it is under Craftsmanship.

PVD-plated 316L steel is tarnish-resistant and built to last with no polishing. Gold-plated pieces are fade-resistant with normal daily wear. Either way, the Craftsmanship tab on each product tells you which you're looking at, and every piece has a Lifetime Guarantee.

PVD is harder than ordinary plating, but no finish is scratch-proof. Keep pieces away from rough surfaces and store them separately.

A soft, dry cloth is usually all you need. If you’d like to go further, use warm water and mild soap, then dry thoroughly with a clean towel. No need for harsh chemicals, gentle is enough.

Email hello@fallenseason.com with a photo. Accidental damage isn't covered by the Lifetime Guarantee, but we'll tell you what we can do.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay and Klarna.

Yes. Choose Klarna at checkout to split the cost or pay later.

Yes. Make sure your billing address matches the one linked to your card, and try again. If issues continue, contact your bank or email us for help.

Yes. Our digital gift card is delivered instantly by email, with no fees and no expiry, the simplest way to give someone the piece they'll choose for themselves.

Yes. Payments are encrypted and processed by Shopify Payments. We never store your card details.

First, check your spam folder just in case. If it’s not there, contact us at hello@fallenseason.com and we’ll re-send it to you.

Once an order is placed, it’s processed quickly, which means we can’t guarantee changes. If you need to update something, email us immediately and we’ll do our best.

Add any three pieces and the lowest-priced one is free at checkout. Spend £75 and we add a free True North necklace too.

Yes. Stainless steel is used for body jewellery because it rarely reacts with skin. The one exception is the Signature Name Necklace, which is plated brass. If you react to brass, choose from the steel range.

Most of the range: 316L stainless steel with 14k gold PVD plating. A few pieces are gold-plated stainless steel, and the Signature Name Necklace is gold- or silver-plated brass, made to order. Every product page says exactly which under Craftsmanship. Freshwater pearls, mother of pearl and clear cubic zirconia stones are listed per product.

Sometimes. Email hello@fallenseason.com and tell us which piece you're after.

On our core range, PVD (Physical Vapour Deposition): a coating bonded to the steel that lasts far longer than ordinary plating. On a few pieces, standard gold plating over stainless steel, stated on the product page.

Ring sizes and chain lengths are on each product page. If you're unsure, email hello@fallenseason.com before you order.