We currently ship throughout the UK and offer international delivery to most countries worldwide. If you’re unsure whether we ship to your location, feel free to email us, we’re always happy to check.

UK delivery is complimentary on every order, with no minimum spend. Need it sooner? Express delivery is £4.00. International shipping is calculated at checkout based on your location.

UK orders typically arrive within 2–3 working days of dispatch, with Express in 1–2. International delivery takes around 5–7 working days depending on your location. Once your order leaves our studio, you'll receive tracking so you can follow it the rest of the way.

We use Royal Mail for UK deliveries and trusted international partners for overseas orders. All services are tracked, and you’ll receive your tracking number as soon as your order is dispatched.

Yes, once your order ships, you’ll receive a tracking link via email. If you haven’t received yours, just drop us a message and we’ll resend it.

If your order hasn’t been dispatched yet, we may be able to update the address. Please email us as soon as possible with the correct details. Once an order has shipped, we’re unable to make changes.

At the moment, we do not ship to PO Boxes or military addresses. We recommend providing a residential or business address at checkout to ensure safe delivery.

Delays are rare, but if your order hasn’t arrived within the expected timeframe, please contact us. We’ll look into it immediately and make sure you’re looked after.

If you’re ordering from outside the UK, your local customs office may charge import duties or taxes. These fees are not included in your order total and are the responsibility of the customer.

Not at the moment, all orders are sent using tracked services with standard delivery windows. If you need your order by a specific date, we recommend choosing the fastest option at checkout or emailing us first to check timing.

We accept returns within 30 days of delivery, as long as the item is unworn, unused, and in its original packaging. We don’t do fast fashion, and we don’t do fuss either. If something’s not right, we’ll help make it right.

You’ll receive a full refund for the item, excluding original shipping costs unless the item arrived damaged or incorrect.

Just email us at returns@fallenseason.com with your order number and reason for return. We’ll guide you through the next steps. Please don’t send anything back without contacting us first, we like to keep things smooth.

We check every piece before it leaves us, but if something’s not right, please email us within 48 hours of delivery with a clear photo. We’ll sort it immediately, no stress, no back and forth.

For hygiene reasons, earrings are final sale. Personalised items and anything marked down as part of a sale or promotion are also non-returnable. Thank you for understanding.

Yes, as long as it meets our return conditions. We’ll need the original order number or purchaser’s email to process it. Refunds will be issued to the original payment method.

Not at the moment. To keep things streamlined, we recommend returning the item and placing a new order for the one you’d prefer.

Yes, unless the item was damaged or incorrect, return postage is the responsibility of the customer. We always recommend using a tracked service to ensure safe delivery back to us.

Once your return reaches us and is approved, refunds are processed within 7 working days. We'll keep you updated along the way.

We’ll email you as soon as your return is processed. If you’re ever unsure, you can always reach out and we’ll update you.

Yes, they're designed for it. Whether you're at your desk, in the sea, or out for the evening, each piece is made to be lived in, not just looked at.

We recommend keeping yours in the original Fallen Season pouch or box, away from other pieces to avoid scratches. A dry drawer or dedicated space is ideal, less tangled, more treasured.

They are. Every Fallen Season piece is made from stainless steel and finished with durable PVD plating, which means they’re safe to wear in water, whether you’re swimming, showering, or simply caught in the rain.

Absolutely. Our pieces are made to move with you, through saltwater, rain, and steam. Just dry them afterwards to keep them looking their best.

Our PVD-coated stainless steel is tarnish-resistant and built to last. With gentle care, your piece will stay golden, no polishing needed.

While durable, they’re still delicate. Our finishes are made to last, but we always suggest avoiding abrasive surfaces or storing pieces loosely with sharp objects.

Our pieces are crafted from premium stainless steel, finished with either 14k or 18k PVD gold plating, or PVD silver plating depending on the design. PVD (Physical Vapour Deposition) is known for its strength, lustre, and resistance to everyday wear. Many of our designs also feature cubic zirconia or glass stones, always detailed on the product page.

Yes, each order includes a simple care guide. You can also find all our tips on the Care & Maintenance page anytime.

A soft, dry cloth is usually all you need. If you’d like to go further, use warm water and mild soap, then dry thoroughly with a clean towel. No need for harsh chemicals, gentle is enough.

Email us with a photo and we’ll do our best to help. While we can’t promise a replacement in every case, we’ll always look at options if something’s gone wrong.

We currently accept all major credit and debit cards, as well as PayPal and Klarna.

If your order hasn’t shipped yet, we can usually correct it. Please email us right away with the correct details. Once it’s been dispatched, we’re no longer able to make changes.

Yes. We now offer Klarna and other flexible payment options. You can split your payment or pay later, making it easier to enjoy your Fallen Season pieces today.

Yes. Make sure your billing address matches the one linked to your card, and try again. If issues continue, contact your bank or email us for help.

Yes. Our digital gift card is delivered instantly by email, with no fees and no expiry, the simplest way to give someone the piece they'll choose for themselves.

Completely. We use trusted payment providers and encryption technology to keep your details safe. Your information is protected from start to finish.

First, check your spam folder just in case. If it’s not there, contact us at hello@fallenseason.com and we’ll re-send it to you.

Once an order is placed, it’s processed quickly, which means we can’t guarantee changes. If you need to update something, email us immediately and we’ll do our best.

Yes. Every piece is crafted from stainless steel, which is known for being kind to sensitive skin. We also avoid nickel, because no one wants irritation where there should be ease.

We use high-grade stainless steel with 18k PVD gold plating, a technique known for durability and depth of colour. You’ll also find details like natural pearls, cubic zirconia, or glass stones depending on the design.

Sometimes. If there’s something you missed out on, we recommend signing up for back-in-stock alerts, or dropping us a message so we know what you’re hoping to see again.

They are. Our materials are chosen with care, especially for those with sensitivity. If you’ve reacted to costume jewellery in the past, Fallen Season will feel different.

Many of our pieces involve hand-finishing or hand-assembly, depending on the design. What matters to us is the craftsmanship, whether by hand or machine, it’s done with care.

We use PVD (Physical Vapour Deposition), a premium coating technique that’s longer lasting and more resistant to wear than traditional gold plating. It’s the kind of quality you can feel.

Keep an eye on the product page, or better yet, sign up for notifications. If you need help choosing an alternative, we’re happy to offer suggestions.

Yes, our Size Guide covers ring sizing and chain lengths to help you find the perfect fit. Still unsure? Drop us a message and we’ll help guide you.

Yes, but selectively. We don’t say yes to everyone, and we don’t believe in partnerships for the sake of it. If there’s alignment, we’re open.

For the right fit, yes. Compensation depends on the scope, quality, and alignment of the work, but we always believe creators deserve to be respected.

Visit our Collaborations page. You’ll find everything you need to know, including what we look for and how to reach out. Make it thoughtful — we read every message.

Sometimes. If it’s a true brand fit and the relationship feels mutual, we’re open to gifting. But we never send product in exchange for promises, it has to feel right on both sides.

Someone who understands subtlety. Someone with taste, perspective, and a voice that feels real, not loud. Whether you’re a stylist, photographer, or creator, we value intention over reach.

Definitely. If it feels like Fallen Season, considered, beautiful, and lasting, we’re listening.

Absolutely. If your work aligns with the Fallen Season aesthetic and spirit, we’re always open to meaningful creative partnerships, not just campaigns.

Yes, whether it’s photography, film, or styling, we’re always open to being part of beautiful stories. Just reach out with your vision.

Yes, we love seeing work that’s carefully considered. Share it via email and include a note about what you’d love to create together.

We try. Even if we don’t say yes, we’re grateful for every thoughtful message we receive. And if it’s not the right time, it might be later.